Cash on Delivery (COD) Policy

Geographical Areas: COD is available in select regions. Please refer to our Shipping Information page to check if COD is offered in your area.
Eligible Products: COD is available for most products except for high-value items, digital goods, and customized products. Certain restricted items may also be excluded from COD availability.

Selection of Payment Method: During the checkout process, customers can choose “Cash on Delivery” as their preferred payment method.
Order Limits: There may be a minimum and maximum order value for COD transactions. Orders exceeding the maximum limit may require alternate payment methods.

Cash: Exact amount in the local currency. Please ensure you have the exact change as our delivery personnel may not carry large denominations.
Digital Payments: In some regions, we may accept mobile wallets or digital payment options at the time of delivery. Availability depends on the delivery partner.

Order Confirmation: Once your order is placed with COD, you will receive an order confirmation via email or SMS.
Delivery Timeframe: Orders placed with COD will be delivered within the standard delivery timeframe mentioned on our website, typically between 3-7 business days.
Receipt of Goods: Upon delivery, please inspect the items for any damages or discrepancies before making the payment.

Service Fee: A small service fee or surcharge may apply for COD transactions to cover additional handling costs. This fee will be clearly indicated at checkout.
No Hidden Charges: All applicable fees will be transparently displayed during the ordering process.

Identity Confirmation: Our delivery personnel may require a valid ID to confirm your identity before handing over the product.
Contact Information: Ensure that the contact information provided during checkout is accurate to facilitate smooth delivery and verification.

Return Process: If you wish to return a COD order, please refer to our Return Policy for detailed instructions.
Refunds: Refunds for returned COD orders will be processed using the same payment method initially selected. If the order was paid in cash, a refund may be issued via bank transfer or store credit, depending on the situation.
Return Conditions: Products must be returned in their original condition, unused, and with all packaging intact. Certain exclusions may apply.

Non-Payment: If the COD payment is not made upon delivery, the order will be considered incomplete and may be returned to the warehouse.
Reattempts: We may attempt to deliver the order again within a specified timeframe. If delivery fails after multiple attempts, the order may be canceled, and any charges may apply.

Secure Transactions: We employ security measures to protect against fraudulent COD transactions. Orders flagged for suspicious activity may be subject to additional verification.
Customer Responsibility: Customers are responsible for ensuring that the delivery address and contact details are accurate to prevent misuse of COD services.

We reserve the right to modify or update our COD policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.

If you have any questions or concerns about these Terms and Conditions, please contact us at:

The Fidrox International
Address: Surat, Gujarat, India
Email: fidroxinternational08@gmail.com
Phone:+91 79844 57427

Last Updated: June, 2024

Clear Communication: Ensure that the COD option and any associated fees are clearly communicated to customers during the checkout process.
Training Delivery Personnel: Train your delivery team to handle COD transactions efficiently and professionally, including handling exact change and managing refusals gracefully.
Monitor and Optimize: Regularly review your COD transactions to identify and mitigate any potential fraud or issues, and optimize the process based on customer feedback.

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